Who owns the domain — you or me?
You do, from day one. Think of it like this: the domain is the street address — that's
your land, and it's registered as yours. The website is the building we put on it, and
while you subscribe, you're leasing that building from us. We manage the address for you
— renewals, settings, all of it — so you never touch a registrar. But it's yours, and if
you ever leave, it goes with you. Free.
What happens if I cancel?
The website comes down — we built it and we host it, and that's the honest trade for
never paying anything up front. Your domain stays yours either way. And
if you'd rather keep the site too, you can buy it outright at any point, including the
day you cancel, at a price we put in writing before we ever built it.
Are updates included?
Minor ones, yes — new hours, a price change, a menu item, swapping a photo, a line of
text. Send a message and it's usually done within two business days. Bigger things — a
new page, a redesign, a new feature — get a fixed price in writing before any work
starts.
My social page works fine for us.
For the people who already follow you, it does. Try this: pull out your phone and search
for your kind of business in your town, the way a stranger would. See where you land.
Can you get me to the top of Google?
No. Nobody can, and anybody who says otherwise is selling something. What we can do is
make sure your site is fast, that your hours and phone number are correct everywhere
Google looks, and that a real website exists under your name instead of somebody's
scraper page. That's most of it, and it's the part that's actually within anyone's
control.
How long does it take?
A few days to build. Once you approve it, it's usually live within a couple of days —
domains sometimes take a day or two to switch over, and that part isn't up to us.
I already have a website. Can you take it over?
Usually. Send us the address. If it's fine and just needs looking after, we'll say so
rather than talk you into a rebuild.
Why would you build it before I pay you?
Because a promise of a website is a sales pitch and an actual website is not. It costs us
an afternoon, and it's a better use of that afternoon than trying to talk you into
something you can't see. If you don't like it, we've lost an afternoon.